Invictus Solutions has constantly been at the forefront of new technology, whether our contact center or everyday operation, we strive to alleviate issues that are ever present in the industry.
Our contact center lives in the cloud! Contained on an elastic server downtime is not an option. If our primary server experiences an issue, it automatically and seamlessly moves itself to a more suitable location. This ensures us 24/7 operations without a glitch. Additionally, it ensures that records and data are not stored on site so we never lose information due to conventional failure or natural disaster.
Our connection to the world. Keeping up with the flow of todays communication oceans, we have employed multiple fiber networks on the most innovative ISP in the country. Fiber Networks are the wave of the future, it allows us to transmit data nearly instantaneously to our sister servers, Granting you the highest quality calls available over the internet. Having multiple routes to access the internet always ensures the highest level of redundancy for your clients.
Natural Disasters in mind. Though natural disasters are out of our control, we can find solutions to whatever problems they may bring. For Instance, Our electricity is that one constant in every business and we expect it never to fail, but they do. We have targeted electrical systems to ensure complete independence from our local grid. Whether the failure is a few seconds or a few days, we ensure our operations does not cease.
We have been a-part of the NEMO (national emergency management organization). NEMO is the national organization which ensures that Invictus agents (which is your voice to your clients) are always safe.