Privacy Policy

This Privacy Policy describes the policies and procedures of Invictus General Partnership ("Invictus", "Company", "we", "us", or "our") regarding the collection, use, disclosure, and protection of your information when you access or use the website located at invictusbpo.com (the "Service"), and informs you of your privacy rights and how the law protects you.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service. We reserve the right to modify this Privacy Policy at any time, and your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "we", "us", or "our" in this Privacy Policy) refers to Invictus General Partnership, Southlake, TX 76092, United States.
• Cookies are small data files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing activity on that website among other uses.
• Country refers to: United States of America.
• Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual, as defined under applicable data protection laws.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Tracking Technologies refers to cookies, web beacons, pixels, tags, scripts, and similar technologies used to collect and track information and to improve and analyze our Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Invictus BPO, accessible from invictusbpo.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company name and job title
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, referring URLs, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Cookies and Other Tracking Technologies

This website uses cookies and other tracking technologies to enhance user experience and to analyse performance and traffic on our website. We also share information about your use of our site with our social media, advertising, and analytics partners. If we have detected an opt-out preference signal then it will be honoured. Further information is available in this section below.

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used include beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our Service may use cookies. You may also manage your cookie preferences through our cookie consent banner.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
• Pixels and Tags. We may use tracking pixels and tags provided by third-party analytics and advertising services to measure the effectiveness of our marketing, understand how visitors interact with our Service, and serve relevant content. These technologies may collect information about your browsing behavior across different websites.
• Local Storage. We may use browser local storage and session storage to store preference information and to provide functionality on the Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

Managing Your Cookie Preferences

When you first visit our Service, you will be presented with a cookie consent banner that allows you to accept all cookies, decline all non-essential cookies, or manage your preferences by category. You may change your cookie preferences at any time by clearing your browser cookies and revisiting the Service, or by using the cookie settings available in your browser.

Opt-Out Preference Signals: We recognize and honour browser-based opt-out preference signals, including the Global Privacy Control (GPC) signal. If we detect that your browser is transmitting an opt-out preference signal, we will treat it as a valid request to opt out of the sale or sharing of your personal information and will limit cookies to those that are strictly necessary.

Do Not Track: Some browsers include a "Do Not Track" (DNT) feature. We honour DNT signals and, when detected, will not set non-essential tracking cookies.

Browser Controls: Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.

Third-Party Tracking Technologies

We may allow third-party service providers to use cookies and similar tracking technologies on the Service for analytics and advertising purposes. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party tracking technologies or how they may be used. If you have questions about targeted advertising, you may contact the third parties directly or visit the Network Advertising Initiative at www.networkadvertising.org.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
• To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• To manage your requests: to attend and manage your requests to us.
• For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
• For compliance and legal purposes: we may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our Terms of Service and other agreements; and to protect the rights, property, or safety of the Company, our users, or others.
• For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

Sharing Your Personal Information

We may share your personal information in the following situations:

• With Service Providers: we may share your personal information with Service Providers to monitor and analyze the use of our Service, for analytics, to process payments, to facilitate communications, and to provide services on our behalf. Service Providers are contractually obligated to use your personal information only for the purposes for which it was disclosed and in accordance with this Privacy Policy.
• For business transfers: we may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• With business partners: we may share your information with our business partners to offer you certain products, services, or promotions.
• With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With law enforcement or regulatory authorities: we may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With your consent: we may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Where required by applicable law, we will implement appropriate safeguards for cross-border data transfers, which may include standard contractual clauses, binding corporate rules, or other mechanisms recognized under applicable data protection legislation.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights with respect to your Personal Data:

• Right of access: the right to request copies of your Personal Data.
• Right of rectification: the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right of erasure: the right to request that we erase your Personal Data, under certain conditions.
• Right to restrict processing: the right to request that we restrict the processing of your Personal Data, under certain conditions.
• Right to data portability: the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to object: the right to object to our processing of your Personal Data, under certain conditions.
• Right to withdraw consent: where we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to opt out of sale or sharing: where applicable, the right to opt out of the sale or sharing of your Personal Data for cross-context behavioral advertising.

To exercise any of these rights, please contact us at info@invictusbpo.com. We will respond to your request within the timeframe required by applicable law. We may ask you to verify your identity before processing your request.

You will not be discriminated against for exercising any of your data protection rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of privacy rights, except where permitted by applicable law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. We implement appropriate technical and organizational measures designed to protect your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You acknowledge that you provide your Personal Data at your own risk. For more information about our security practices, please visit our Security & Compliance page.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers promptly.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply endorsement, approval, or control by the Company of the linked site or its content.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR PERSONAL DATA; OR (D) ANY BREACH OF THIS PRIVACY POLICY, REGARDLESS OF THE LEGAL THEORY AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

For material changes, we will make reasonable efforts to provide notice via email and/or a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of such courts.

Contact Us

If you have any questions about this Privacy Policy, your Personal Data, or wish to exercise your data protection rights, you can contact us:

• By email: info@invictusbpo.com
• By phone: +1 469-940-7469
• By mail: Invictus General Partnership, Southlake, TX 76092, United States